Shipping & Returns
All of our fulfilled orders are shipped using Royal Mail's postal service. Costs are based on the total weight of items in your cart (plus packaging), the destination and the level of service selected during the checkout process. Similarly, delivery times depend on the destination and the level of service selected, as well as other factors such as inclement weather, industrial action etc., which are wholly outside of our control.
Orders shipped to the EU, will understandably take a little longer and the factors governing shipping costs and delivery times are much as for those for the UK, with the exception that your parcel may be subject to import duties and/or fees, levied by customs. Ricambi Moto UK is not responsible for these charges.
As for EU shipping, please note that your order may be subject to import duties and/or fees. Ricambi Moto UK is not responsible for these charges. Delivery times may vary considerably, depending on your location and the level of service selected.
Any orders we receive over a weekend, will not ship until the next working day. If your order is urgent, please be aware that we cannot guarantee overnight delivery, even with some of the express delivery options. This is due, in part, to when the order was placed, processed and shipped (for example, if a cut-off time could not be met) and/or other factors beyond our control within Royal Mail's service.
In addition, if the items you order exceed a total cart weight of 20kg (Channel Islands) or 5kg (European & Worldwide destinations), then you will not be offered any shipping options during the checkout process and you will need to contact us to process your order. UK Mainland customers, will still be offered a 'ParcelForce24' service over 20kg, up to a maximum of 30kg. Over any of these weight limitations, you will incur additional charges and/or we may have to use a courier service, such as Fedex, DPD or UPS to fulfill your order.
We currently only offer Royal Mail's "Special Delivery" service to customers in the Channel Islands, as we have found this to be the most reliable and timely option.
You have 30 calendar days from the date of purchase, to return an item to us. It must be returned in it's original packaging and must not have been used. You are responsible for any return postage costs. If you are looking for an exchange, we will either refund the difference in price, if the item you prefer is of a lower value, or we will charge you the difference in price, if the value is higher, plus any associated postage costs. Naturally, if you wish to exchange like for like (if for example your original item was faulty or damaged), then you will only be charged for postage. If no suitable exchange item is available, then you will receive a refund equivalent to the value of your original purchase. Items over £25 in value must be returned using a "signed for" Royal Mail service. You are strongly advised to insure the parcel to cover any financial loss, should the consignment become lost or damaged in transit.
Items you return that you did NOT originally declare as faulty or damaged on receipt, will be inspected on arrival. If any evidence of damage or use/misuse is found, a refund will not be issued and you will have to cover your loss through the aforementioned recommended insurance, if available to you.
Items that were damaged or faulty on receipt should be returned as above (including insurance to cover 'lost in transit'). Please indicate if you would prefer a refund or an exchange of goods. Should your order contain any damaged or faulty items, these must be declared to us by email or telephone within 24 hours of receipt. You will also need to send us at least two photographs showing the damaged item/s and the packaging in which it was received, PRIOR to returning any goods to us.
For further information on financial compensation, please refer to our Refund Policy page.